Shipping & Refund Policy


**1. Order Processing:**
All Studio Trame handmade bags are crafted with precision and care to ensure the highest quality. Please allow for a processing time of up to 40 business days from the date of order placement. During peak seasons or promotional periods, processing times may vary, and we appreciate your patience as we strive to deliver exceptional products.

**2. Shipping Methods:**
We offer a range of shipping options to accommodate your preferences. Customers can choose from standard, expedited, or express shipping at the time of checkout. Shipping costs will be calculated based on the selected method and the destination address.

**3. Shipping Timeframes:**
The estimated shipping timeframes are provided by the selected carrier and are in addition to the order processing time. Standard shipping generally takes 5-10 business days. Please note that these are approximate delivery times, and actual delivery may vary depending on factors beyond our control.

**4. International Shipping:**
Studio Trame is pleased to offer international shipping to customers around the world. International shipping times may vary based on the destination country and customs processing. Please be aware that additional customs duties, taxes, and fees may be applicable, and customers are responsible for any such charges.

**5. Order Tracking:**
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the provided email address. Customers can use the provided tracking number to monitor the progress of their shipment.

**6. Shipping Address:**
Customers are responsible for providing accurate and complete shipping addresses. Studio Trame is not liable for any delays or additional shipping charges incurred due to incorrect or incomplete address information.

**7. Delays and Exceptions:**
While we strive to meet the specified delivery timelines, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may impact the delivery schedule. Studio Trame is not responsible for such delays but will work diligently to resolve any issues that may arise.

**8. Missing or Lost Packages:**
If your package is missing or lost during transit, please contact our customer support team at [Customer Support Email] for assistance. We will collaborate with the carrier to locate your package and provide a resolution.

**9. Shipping Policy Updates:**
Studio Trame reserves the right to update or modify this shipping policy at any time. Any changes will be effective immediately and will be reflected on the Studio Trame website.

*For further inquiries or assistance, please contact Studio Trame Customer Support at

Production Delays

At Studio Trame, we take immense pride in crafting each handmade bag with meticulous attention to detail and precision. Our commitment to delivering exceptional quality may, at times, result in production delays, with typical timelines extending up to 5 weeks. These delays can arise due to the intricate nature of our handmade process, where skilled artisans dedicate considerable time and effort to ensure the utmost craftsmanship.

Additionally, unforeseen challenges such as fluctuations in material availability or unexpected demand surges may contribute to occasional delays. Despite these potential setbacks, we assure our valued customers that the wait is well worth the unparalleled artistry and durability embedded in every Studio Trame bag. We appreciate your patience and understanding as we strive to maintain the highest standards of excellence in our bespoke creations.

Refunds & Returns

At Studio Trame, we want every customer to be delighted with their unique handmade bag. Given the personalized nature of our products, we regret to inform our customers that all sales are considered final.

To ensure complete satisfaction, we encourage customers to double-check their orders meticulously before finalizing their purchase, as all sales are deemed final once the order is placed. We appreciate your understanding and cooperation in embracing the individuality and craftsmanship inherent in our handmade creations. If you have any concerns or inquiries regarding your order, please feel free to reach out to our dedicated customer support team, and we will be more than happy to assist you.

Tote Bag Warranty

Studio Trame - 1-Year Warranty Policy

Effective Date: 01-01-2024

1. Warranty Coverage:
Studio Trame ("Company") warrants its products to be free from defects in material and craftsmanship for a period of one (1) year from the date of purchase. This warranty is applicable only to the original purchaser and is non-transferable.

2. Covered Items:
This warranty covers defects in materials and workmanship under normal use of Studio Trame products. Covered items include but are not limited to manufacturing defects, faulty craftsmanship, and inherent material flaws.

3. Exclusions:
This warranty does not cover damages caused by misuse, abuse, accidents, unauthorized modifications, improper maintenance, natural disasters, or any other circumstances beyond normal and intended use of the product.

4. Claim Procedure:
To make a warranty claim, the original purchaser must contact Studio Trame within the warranty period by sending an email to . The email should include the following:

  • Full Name
  • Contact Information
  • Proof of Purchase (Order Confirmation, Receipt, or Invoice)
  • Description of the issue and supporting photographs or videos

5. Inspection and Resolution:
Upon receiving the warranty claim, Studio Trame will review the provided information and may request additional details or documentation if necessary. If the defect is confirmed to be covered under warranty, Studio Trame will, at its discretion, repair or replace the defective product.

6. Repair or Replacement:
If a repair is possible, Studio Trame will cover all necessary repair costs, including parts and labor. If a replacement is deemed necessary, Studio Trame will replace the defective product with a new or refurbished item of equal or comparable value.

7. Shipping Costs:
The original purchaser is responsible for shipping the defective product to Studio Trame for inspection. Studio Trame will cover the return shipping costs for repaired or replaced items within the continental United States. For international customers or customers outside Canada, additional shipping charges may apply.

8. Limitation of Liability:
Studio Trame's liability under this warranty is limited to the repair or replacement of the defective product. In no event shall Studio Trame be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use the product.

9. Governing Law:
This warranty policy is governed by and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of law principles.

10. Modification of Terms:
Studio Trame reserves the right to modify or amend this warranty policy at any time. Any changes will be effective immediately upon posting on the Studio Trame website.

For inquiries or assistance, please contact Studio Trame Customer Support at .